Last modified: May 25, 2024
HelpyFinder, Inc., a Delaware corporation (“Company”), respects your privacy and is committed to protecting it through our compliance with this privacy policy (“Privacy Policy”) as may be referred to in other Company documentation, including but not limited to the Terms of Use).
This Privacy Policy outlines what information we collect and how we protect it. It governs your use of the HelpyFinder Platform, as defined in the Terms of Use agreement.
This Privacy Policy applies to information we collect on the HelpyFinder Platform:
when you use the Platform, or
when you submit a form to create an Account (as defined in the Terms of Use), or
in text messages, phone calls, emails and other electronic messages between you and the Company.
It DOES NOT apply to information:
collected by the Company offline or through any other means, including on any other website operated by the Company or any third party; or
any third party, including through any application or content that may link to or be accessible from or on the HelpyFinder Platform.
By using the Platform, you accept and agree to be bound and abide by the Privacy Policy. Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will handle it. If you do not agree with our policies and practices, your remedy is to not access and use the HelpyFinder Platform. This Privacy Policy may change from time to time. We will use our best effort to provide email notice to any registered users about the changes to our Privacy Policy. Your continued use of the HelpyFinder Platform after we make changes to our Privacy Policy is deemed to be the acceptance of those changes, so please check this Privacy Policy periodically for updates.
HelpyFinder Platform is not intended for children under the age of 13. You must be at least 13 years old or older to use our Services. We will not knowingly collect information from children under the age of 13. If HelpyFinder learns that we have collected or received personal information from a person under 13, we will delete that information. Additionally, no one under the age 18 may provide any personal information to or on the HelpyFinder Platform without the permission of a parent or guardian. If you are a minor under the age of 18, you will need the permission of your parent or guardian prior to using the HelpyFinder Platform to use the services or to provide any information about yourself to us, including your name, address, telephone number, email address, or any other information. If you believe your child has provided us with personal information without your authorization and you would like to have the personal information deleted, please contact us by emailing contact@helpyfinder.com.
We collect several types of information from and about users of the HelpyFinder Platform, including the following:
Contact Information: This includes details such as your name, phone number, email address, and postal address.
Account Information: This encompasses online login credentials, including passwords, used to access the Platform.
Payment Information: This involves data such as your name, billing address, and payment card details, including card number, expiration date, and security code. Note that only the last four digits of your payment card and the expiration date are stored by HelpyFinder, with the full information collected and stored by our third-party payment processor.
Geolocation Data: With your consent, we may collect the geolocation of your mobile device.
Technical Information: This includes data about your device, such as Wi-Fi network information, signal strength, model, and software version.
Interaction Data: Information regarding your interactions with our websites and mobile apps, including details related to your mobile network.
Social Media Information: This covers social media handles, content, and other data posted on our official social media pages, as well as information obtained from third-party social media services if you choose to link or log into your HelpyFinder account through these services.
Content Submissions: Personal information contained in content submitted to us, such as through our “Contact Us” feature or customer support tools on our websites or mobile apps.
Captured Content: This includes content (and related information) captured and recorded by you, such as video or audio recordings, live streams, images, and comments
We collect the above-mentioned types of information from you when you provide it to us when you register to use the Platform and as part of providing our services to you.
As you navigate through and interact with the Platform, we may use automatic data collection technologies, including Mixpanel, Google Analytics, and Google Tag Manager, to collect certain information about your equipment, browsing actions, and patterns. This includes details of your usage (such as traffic data, location data, logs, and other communication data), information about your computer and internet connection (such as your IP address, operating system, and browser type), and behavioral tracking (including online activities over time and across third-party websites or other online services). We may also collect information that your computer or mobile device provides to us in connection with your use of the Platform.
We may also ask you for information when you report a problem with HelpyFinder and retain records and copies of your correspondence (including email addresses), when you contact us. Details of any transactions you carry out through HelpyFinder may also be collected when you provide financial information when placing an order. We may also collect information you authorize third parties to release to us, such as from our business partners or providers.
Do Not Track: The term “Do Not Track” refers to a HTTP header offered by certain web browsers to request that websites refrain from tracking the user. We take no action in response to Do Not Track requests.
The information we collect automatically does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve the HelpyFinder Platform and to deliver better and more personalized services by enabling us to estimate our audience size and usage patterns, store information about your preferences, allowing us to customize the HelpyFinder Platform according to your preferences and recognize you when you sign in to HelpyFinder Platform.
The technologies we use for this automatic data collection may include:
Cookies (or browser Cookies). A cookie is a small file placed on the hard drive of your computer or mobile device. You may refuse to accept browser Cookies by activating the appropriate setting on your browser. Unless you have adjusted your browser setting so that it will refuse Cookies, our system will issue Cookies when you access the HelpyFinder Platform.
Flash Cookies. Certain features of our website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.
Web beacons (a.k.a. “clear GIFs” or “Pixel Tags”). Web beacons are tiny graphic images with a unique identifier, similar in function to Cookies, that are used to track the online movements of web users. In contrast to Cookies, which are stored on a computer’s hard drive or web browser, they are embedded invisibly in web pages. Web beacons also allow us to send email messages in a format that users can read, and tell us whether emails have been opened to, in part, ensure that we are sending only messages that are of interest to our users. We may also use this information to reduce or eliminate messages sent to a user.
We use your personal information for one or more of the following “business purposes”:
Account Setup and Management
Information collected during account registration (such as name, email address, and phone number) is used to create and maintain user accounts, enabling users to access and use HelpyFinder’s services.
Service Enhancement
User data is analyzed to improve and personalize the services offered by HelpyFinder, such as tailoring safety alerts and recommendations to individual user needs and preferences.
Communication
Contact information is used to communicate with users regarding account updates, service changes, promotional offers, and emergency alerts. This includes sending notifications about new features, updates, and occasional marketing messages that users can opt-out of at any time.
User Support
Information is used to provide customer support, including responding to inquiries, troubleshooting problems, and resolving disputes. This may involve accessing account information to assist users effectively.
Safety and Security
HelpyFinder uses information to enhance the safety and security of its services. This includes monitoring for fraudulent activity, verifying user identities to prevent unauthorized access, and implementing measures to protect user information from security breaches.
Legal Compliance
Information may be used to comply with legal obligations, such as responding to legal process or requests from law enforcement agencies, as required by law.
Research and Development
Anonymized or aggregated data may be used for research and development purposes to analyze app usage patterns, improve app design and functionality, and expand service offerings.
Feedback and Surveys
Occasionally, HelpyFinder may use contact information to request feedback from users through surveys or questionnaires to improve current services or develop new features.
Location-Based Services
For apps like HelpyFinder that rely on location information to function effectively, user location data is collected to provide relevant services, such as directing nearby help or resources to the user in an emergency.
HelpyFinder may use the information that we collect about you or that you provide to us, including any personal information:
to present the HelpyFinder Platform and its contents to you,
to provide you with information that you request from us,
to fulfill any other purposes for which you provide such information for,
to enhance the HelpyFinder Platform via with customized and personalized viewing recommendations for content we think will optimize your experience with the HelpyFinder Platform,
to provide you with customized services and advertising you view,
to carry out our obligations and enforce our rights arising from any contracts entered between you and HelpyFinder,
to notify you about changes to the Platform,
in any other way we may describe when you provide the information to us,
for any other purposes with your consent.
HelpyFinder may also share your personal information with another company in connection with a merger, sale, acquisition or other change of ownership or control by or of the Company (whether in whole or in part). Should one of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy policies and practices.
We will not rent out or sell your personal information.
Additionally, because you may access the Platform through different devices (e.g., your mobile phone or computer) and different platforms (e.g., the Website or App). The information that we collect and store through those different uses may be cross-referenced and combined.
We may share your personal information if we determine in good faith that such disclosure is needed to comply with any court order, law, or legal process, including to respond to any government or regulatory request, to prevent or lessen a serious and imminent threat to the health or safety of you, another person or the public, to enforce or apply our Terms of Use, including for billing and collection purposes or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Third parties and Sponsors that receive your information may or may not have a legal obligation to keep your personal information private.
HelpyFinder strives to provide you with choices regarding the information you provide to us.
You may set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of the Platform may then be inaccessible or not function properly. HelpyFinder may also make available privacy settings in the Platform for you to adjust how we use and disclose your information.
Your ability to exercise certain rights concerning your personal information may vary depending on the applicable law in your jurisdiction. However, please note that these rights are not absolute. We reserve the right to decline requests that are deemed manifestly unfounded, excessive, or repetitive, and may levy a fee to cover administrative costs associated with fulfilling such requests.
To initiate a privacy rights request, please contact us via email at contact@helpyfinder.com. As part of our identity verification process, we may ask you to confirm personal information already on record. If we are unable to verify your identity using existing information, we may request additional details solely for the purpose of identity verification and security measures.
In your request, kindly specify the changes or actions you wish to undertake regarding your personal information, such as correction, deletion, or limitations on usage. Please note that requests will only be processed for personal information associated with the email address used to submit the request.
You may designate an authorized agent to submit requests on your behalf. Should you opt for this, we will require direct verification of your identity or confirmation that the authorized agent has been duly authorized by you.
Please be aware that access to your rights may be restricted under certain circumstances, including but not limited to: (a) when required or authorized by law; (b) to safeguard the privacy of others; (c) to protect our rights and assets; or (d) if the request is deemed frivolous, vexatious, or for other valid reasons.
When you purchase our app from the Google Play Store or Apple App Store, please be aware that Google LLC or Apple Inc., respectively, collects certain information related to your purchase, such as payment information and device information. Please review Google’s or Apple’s Privacy Policy for more details on how they handle your information.
We do not collect or store any payment information you provide during the purchase of our app. All payment transactions are processed securely through the Google Play Store or Apple App Store, and we do not have access to your payment details.
Additionally, we may receive certain anonymized data from Google or Apple regarding app purchases and billing to help us analyze app performance and improve user experience. This data does not include any personally identifiable information.
By purchasing and downloading our app from the Google Play Store or Apple App Store, you agree to abide by Google’s or Apple’s terms of service and privacy policies, respectively, in addition to our own Privacy Policy.
We use a combination of technical, administrative, and physical controls to maintain the security of your data. If you have a security-related concern, please contact us immediately. Always be sure to secure your login credentials for accessing the Platform. To protect you and your information, we may suspend your use of any of the on-line service, without notice, pending an investigation, if we suspect any breach of security.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to HelpyFinder. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Platform.
We have implemented measures designed to reasonably secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
When you use our Platform there is a risk that your personal information will be stored unencrypted on your mobile device. We take a variety of technical safeguards to make sure that your personal information does not leak onto your mobile device but we cannot guarantee that these safeguards work.
The HelpyFinder Platform may contain links to third party websites and services, and some of those third-party websites may be co-branded with our logo (“Third-Party Services”). These Third-Party Services are not our services. We do not control (and are not responsible for) third party content or privacy practices. Any personal information you provide to them is not covered by this Privacy Policy. We encourage you to review carefully the legal and privacy policies of all other digital services that you visit.
All users may review, update, correct or delete the personal information in their user account by contacting us at contact@helpyfinder.com. If you completely delete all of your information with us, then your user account will be deactivated. We may retain an archived copy of your records.
You may close your Account by clicking here or in ‘setting’ on the Platform. We may terminate your account after six (6) months of inactivity.
Typically, we will retain your personal information for the duration of your status as our Customer, or for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless we have a continuing legitimate business requirement that necessitates a different retention timeframe. We hold this information to ensure the provision and upkeep of the quality of the services you have requested, or if legal, regulatory, fraud prevention, accounting, or reporting obligations mandate retention.
In determining the appropriate retention period for personal data, we assess factors such as the volume, nature, and sensitivity of the data, the potential risks associated with unauthorized access or disclosure, the purposes for which we process the data, and the feasibility of fulfilling those purposes through alternative means, alongside relevant legal stipulations. Upon cessation of our legitimate business need for retaining your personal information, we will either delete or anonymize the data, rendering it unable to be associated with you.
It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the Platform. If we make material changes to how we treat our users’ personal information, we will notify you by email to the email address specified in your account or through a notice on our HelpyFinder home page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you to receive such notices.
If you are a resident of California, this privacy policy is supplemented by our Privacy Notice for California Residents explaining your privacy rights and how affected parties can exercise those rights.
If you have any questions, concerns or complaints about our Privacy Policy or our data collection or processing practices, or if you want to report any suspected security violations to us, please contact us at contact@helpyfinder.com.
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