Privacy Policy & Term of Services
This document as of Terms & Conditions is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
We are committed to ensuring that your personal information is protected.
Our privacy statement provides you with information about how the companies in Sezlon Technologies Pvt Ltd manage your personal information and we encourage you to read this statement:
-Describes the personal data that we collect;
-How we collect data and why;
-How data will be used and who we can disclose or transfer data to and why;
-How data can be corrected or deleted;
-The measures that we take to protect data; and the process and contact information that customers can use to raise inquiries, concerns, and complaints.
1. Commitment to personal data protection
HelpyFinder™ will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting and related to personal safety. HelpyFinder™ is committed to safeguarding our customers’ personal data by adherence to the following obligations:
1. The HelpyFinder™ Data Protection Policy, the Information Security Policy, and the related policies;
2. Information Technology Act, 2000, Indian Government;
3. Data Protection Bill 2019, Government of India;
4. The relevant local data protection laws and regulations; and
5. The contractual commitments to our customers.
6. The Data Protection Policy and the related policies.
2. To whom this statement applies
This statement applies to the services, products, and employees of the Sezlon Group of Companies. HelpyFinder™ also expects our service providers to have introduced data protection principles and technical and organizational measures that are substantially similar to the ones HelpyFinder™ has adopted in respect of similar personal data. This statement refers to personal data from our individual customers or the employees of our customers and their families or the individual customers of our customers, such as a beneficiary under an insurance policy or a beneficiary under credit card or other financial services and in this statement, we refer to this group of individuals as: “you”.
3. What information is collected and how is it collected?
HelpyFinder™ collects personal data about you when you purchase, use, or benefit from HelpyFinder’s services or products or when this data is given to HelpyFinder™ by third parties, such as companies employing you or your relatives, insurance companies, private medical insurers, assistance companies, financial institutions, medical service providers, travel agencies and similar companies, that are permitted to share this personal data.
“Personal data” includes information that will allow someone to identify or contact you, including, for example, your full name, address, telephone number (professional & home) or email address, gender, date of birth, nationality, family status (dependent), Geographical location, industry sector information related to professional activity, status (expatriate or traveler) and destinations.
Personal data may include aggregated data or data that, by itself, does not permit the identification of individual persons, such as statistics on the number of expatriates and travelers that are eligible in a member company to receive assistance services or the number of people visiting the HelpyFinder™ website or mobile application each month.
You provide certain personal data to HelpyFinder™ when, for example, you: (a) raised an emergency request by our application; call our emergency number (if you opted for this service); (b) contact us as part of an NGO assessment; (c) contact us to receive medical consultancy and patient support services; (d) contact us to receive security consultancy and security services; (e) order services and products from HelpyFinder™ websites; (f) submit forms through our web sites; (g) access services through a downloadable electronic application for mobile devices (“App”);
Subject to your agreement to the applicable terms and conditions, you may access services through the App, including but not limited to travel health and security information and other services which may be added by HelpyFinder™ from time to time.
The App provides personal information including your or your organization’s HelpyFinder™ Membership Number, as well as the email address of your mobile device. To enable location-specific services, the App also collects and divulges your location. The App also periodically provides information concerning your usage of particular App features. You also provide information to us when you choose to email data to us, or you participate in volunteering help support and service initiatives.
HelpyFinder™ will only gather data that is relevant for the purposes for which it will be used and will not gather excessive or unnecessary data.
HelpyFinder™ shall take reasonable steps to ensure that data is reliable, accurate, complete, and current, bearing in mind its intended use. You have a responsibility to keep the data you provide to us updated and we will take reasonable steps to facilitate this.
4. Acceptance and links to other websites
HelpyFinder™ website and mobile application may contain links to other websites, which are provided solely as a convenience to you and not as an endorsement by HelpyFinder™ of the contents of other websites. The other websites may have their own policies, which HelpyFinder™ does not control, and thus are not addressed or controlled by this statement or the HelpyFinder™ Data Protection Policy.
5. Cookies
A cookie is a collection of data stored on your hard drive containing information about you. HelpyFinder™ uses these cookies’ data in order to identify a user session, but usage of a cookie is in no way linked to any personally identifiable information while on the HelpyFinder website. HelpyFinder™ also uses ‘analytical cookies’. These allow us to recognize and count the number of visitors who log in to a website and to see how visitors move around the site when they are using it. This helps us make sure sites are meeting users’ needs and to find out how we could improve. Most browsers are initially set up automatically to accept cookies. Though most cookies expire after a certain period of time, you can choose to delete a cookie file at any time. You can do so by resetting your browser to refuse all cookies or to indicate when a cookie is sent. However, some HelpyFinder™ features or services may not function properly without cookies. Some of our service providers (e.g. HelpyFinder’s service providers monitoring our satisfaction survey) use cookies on the HelpyFinder™ website. The HelpyFinder™ website has no access to or control over these cookies. This privacy statement covers the use of cookies by the HelpyFinder™ site only and does not cover the use of cookies by anyone else.
6. How the personal data will be used
HelpyFinder™ will use your personal data to provide you with services and products that: (a) you purchase; (b) are purchased by your employer or your relative’s employer; (c) are purchased by an association or institution (including an educational establishment) of which you are a member; (d) are part of services provided through an insurance program or as part of financial services that are provided to you; (e) using our free services; (f) using our service through mobile applications. Many of these services and products are designed to provide tools for risk management by providing medical, security, and social service assistance.
HelpyFinder™ may collect or you may provide to HelpyFinder™, medical data to provide better medical assistance, managing medical and health assessment reports, create an emergency medical record, or data about your travel plans to enable HelpyFinder™ to provide you with security assistance and travel information and support. We may also gather your personal data to assist us in managing services or products provided to you or your employer.
The personal information collected from the App enables HelpyFinder™ to provide better and more relevant services. Geographical location information collected by the App is used to provide the best assistance center number for you to call as well as to provide medical and security alerts and other information relevant to your location. If you opt-in to Location Check-in (where available), location information may also be collected and used to help locate you in emergency situations or where your life or safety may be jeopardized. The usage information is used to help HelpyFinder™ better understand how you make use of the App, in order to make improvements to it.
Your personal data may be transferred to companies within the Sezlon Technologies Group of Companies or to service providers that are performing services for HelpyFinder™ or acting as HelpyFinder’s agents. HelpyFinder™ will require that any such service providers agree to keep your personal data secure and confidential, use it only for the purposes for which the personal data is transferred, and use it only in accordance with HelpyFinder™’ directions.
With your consent and in compliance with relevant personal data protection and privacy laws, for similar purposes as those outlined above, your personal data may also be transferred to your employer; or your relative’s employer; or the insurance company; or private medical insurer; or credit card company or other financial institution; or the association or other institution or company that purchased the HelpyFinder™ services or products on your behalf or under which you receive the benefit of such services or products.
Personal data collected from you might be transferred to Government authorities, agencies, and institutions as required or permitted by applicable laws and regulations. HelpyFinder™ shall not collect, use, disclose or transfer your personal data except as described in this Statement unless you give us your permission to collect, use, disclose or transfer it for other purposes.
7. Data protection for children
HelpyFinder™ does not knowingly collect any information on persons who have not attained the age of 18 years through the online services and the HelpyFinder™ website.
8. What choices are available to users regarding collection, use, storage, disclosure, or transfer of personal data?
You are given the opportunity to choose or ‘opt-in’ to have sensitive personal data (such as medical data) collected, used, stored, disclosed, or transferred for purposes of providing services and products at the point where we ask you for the sensitive personal data. The collection of personal data through our online service for emergency medical records will include an ‘opt-in’ mechanism for you to give us your consent to use and disclose your personal medical data to enable us to provide you with medical care and related services. We may, by way of example, transfer your medical data to other companies in the Sezlon Group, service providers that provide medical services, travel services, or to local clinics or doctors who we arrange to treat you or provide you with a health assessment. We may also transfer personal data to local authorities if necessary or desirable to assist in arranging emergency medical care for you.
You may also ‘opt-out’ of receiving our services and products.
You may opt-out of email alerts for instance by replying to the email or clicking the “unsubscribe” link.
We may collect your personal medical data from you or from other sources with your permission. We may disclose that data to other companies in the Sezlon Group of companies and to service providers that provide security, travel, and medical services, in order to manage the services and products that we provide.
You will also be given the choice to prohibit HelpyFinder™ from disclosing your personal data to a third party or for purposes other than to provide services and products. If you are receiving services as an employee or as a member of an employee’s family, or as a member of an association or institution, as a credit cardholder or the recipient of other financial services, the company, association, or institution that has contracted for our services and products on your behalf will determine the method and means by which you can opt-out and opt-in.
Note that if you choose to ‘opt-out’, withhold, block or request that we delete your personal data, you may not be able to receive the benefit of HelpyFinder services and products.
9. What kind of security procedures are used to protect the loss, misuse, or alteration of your personal data under HelpyFinder’s control?
HelpyFinder™ takes precautions to protect its users’ information. HelpyFinder™ has implemented policies that forbid its employees from using or disclosing personal data in an inappropriate or unlawful manner and maintains security measures to safeguard the personal data that it maintains from unauthorized access, misuse, alteration, loss, or destruction.
10. Information collected by electronic means
When you provide HelpyFinder™ with personal data through online forms and other electronic methods, the data is protected using industry-standard encryption.
11. The information security policy, procedures, and processes
All HelpyFinder™ employees are required to follow the Information Security Policy. The policy is implemented through the Information Security procedures and processes. These are periodically reviewed and updated, as the information security landscape is in a constant state of flux. All new employees are required to sign a written confirmation that they have read and understood the Information Security Policy and a confidentiality agreement. Employees also have confidentiality obligations in their contracts of employment with HelpyFinder™. All gateways to the internet are protected by a firewall and access to both internal and external networks is restricted and controlled. All servers are hardened based on security hardening standards to protect against network threats. Access to computer services and information is on a ‘roles and responsibility’ basis and is restricted and controlled based on the business requirements to reduce the risks associated with misuses, such as alteration, destruction, and unauthorized dissemination of data. Access to information services is through a secure login process with a unique identifier. Access to and release of voice recordings is subject to review and approval by 3 management levels User access to our main case management system and essential network services are controlled using a user rights management system that utilizes employees’ roles in assigning user access rights, especially to the case management system. All remote-s access is given on a needs basis and is via a two-factor authentication mechanism. Mobile devices have password policy controls and remote device hardware reset features enabled to protect against lost or stolen devices.
Changes to production systems and networks follow a change management process flow to ensure that changes are owner authorized, assessed for risk and operational impacts, before being approved by the change management board. The security of information assets, including those entrusted to HelpyFinder™ by third parties, are audited and reviewed for compliance against company policies and legal requirements. The information security team conducts regular site-level information security audits. Critical servers are scanned using network and system vulnerability scanners. Web applications are also scanned by automated penetration tools for application-level security vulnerabilities that may be susceptible to hacking. External vulnerability scanning on our internet-facing sites is performed monthly to ensure that these sites are secure. These are done via in-house vulnerability scanning tools and third-party services. HelpyFinder™ engages external consultants to conduct a security review of our environment. These reviews help us to understand the security gaps and ensure that our infrastructure and applications are able to meet and mitigate new network and Internet security threats and risks.
12. How do I Resolve Disputes with HelpyFinder™ Relating to Personal Data?
If you are unsatisfied with the manner in which your question or concern was addressed, in respect of our online services, you may contact HelpyFinder Team at privacy@HelpyFinder.com. If you do not wish to make a complaint through our online services, you may direct all inquiries, concerns, or complaints regarding the collection, use, storage, correction, deletion, blocking, disclosure, or transfer of personal data to the Data Protection Administrator who is also the HelpyFinder™ Country General Manager, in the country in which you reside or are receiving services using the contact details attached to this statement. If you do not receive a satisfactory response from the Data Protection Administrator you may contact the HelpyFinder™ grievance officer. The Grievance Officer has overall responsibility at HelpyFinder™ for protecting personal data. The HelpyFinder™ team will investigate all concerns and complaints and will address them expeditiously. An acknowledgment of the identity of the employee addressing the complaint and the approximate length of time that will be taken to review the complaint will be provided no later than fifteen (15) business days from the date the complaint is received and understood. Regular updates shall be given to you on the progress of the review if the review is likely to take longer than twenty-five (25) business days. You have the right at any time, to raise your issues with a data protection authority or to take your case to a court. If you receive services from HelpyFinder™ through an employer or through a relative’s employer or through an association or institution, or an insurance or financial services program and your personal information has been improperly collected, used, stored, disclosed, amended, destroyed, blocked, or transferred as a result of the actions or inactions of the employer, association or institution, insurance company or financial services company, then you will be directed by HelpyFinder™ to such employer, association or institution, insurance company or financial services company. HelpyFinder™ will not be liable for resolving disputes between you and such companies, associations, or institutions.
13. Changes to this Statement
HelpyFinder™ reserves the right to change this policy at any time by notifying users through its website of the existence of a new privacy statement. This statement and the policies outlined herein are not intended to and do not create.
Updated: Jan 2022